The topic of artificial intelligence is a controversial one, to say the least. While some businesses are embracing this technology wholeheartedly, others are wary. So, the question is…should virtual assistants be making use of AI? And if so, how should they be incorporating it into their services?
In this article, we’ll dive into this nuanced topic and explain how virtual assistants can optimise their services by using AI.
The First Thing to Note
The first thing to note is that most of the online applications used by virtual assistants, such as Grammarly, already incorporate AI technology. So most VAs are probably already using AI, even if they don’t realise it yet. In this modern day and age, it is almost impossible to stay away from AI, so it is better to embrace it than avoid it. However, VAS mustn’t become reliant on AI. They should always double-check their work for any errors and/or plagiarism.
Potential Uses for AI for Virtual Assistants
Generating Ideas
AI is an excellent tool for generating ideas. Within seconds, you can have a list of dozens of social media post ideas or blog topics. Not only does this save you time, but it also helps you conserve your creative energy.
Research
If you need to conduct basic research quickly, AI is definitely your friend. However, you will need to fact-check everything.
Draft Emails
Need to draft an email but not sure where to start? AI can help you come up with something. Just remember to go in and make your own edits to ensure the email sounds human with the right tone and brand voice.
Will AI Replace ‘Real’ Virtual Assistants?
Chatbots and other forms of AI virtual assistants are on the rise. But they will never replace’real’ virtual assistants, as these AI programs lack the human touch. Virtual assistants in Australia and around the world should not feel threatened by these new technologies. Instead, they should familiarise themselves with AI applications and find ways this technology can help optimise their workload.
Here at VAssistme, we help businesses outsource virtual assistants who align with their particular goals and preferences. Learn more about our innovative process and extensive database, or contact us should you have any questions.
